Hours & Policies

Daytime

Office Hours

Monday – Thursday
8 am – 5 pm

Friday
8 am – 4 pm

Saturdays
9-12 ( Metairie Road location only)

Sundays
Closed

Please call the office at 504-832-8022 to make an appointment with one of our physicians. This phone number services both our Lakeview and Metairie locations. For the best choice of times and physicians please call earlier in the day. Our phone lines open at 8:00 a.m. Monday through Friday.

All appointments are handled by our administrative staff to ensure appropriate scheduling. It is helpful if you provide our staff with a brief description of the issue or problems you would like to discuss during the visit so that they may allow for the appropriate time.

We will honor requests for time/date and choice of physician preferences whenever possible. Sick children will be seen on the same day in most cases. It is optimal to follow the same physician for well checks, so please schedule in advance to assure an appointment with your physician of choice. If you would like more than one child in your family seen, please be sure to tell the staff prior to your office visit, to allow for proper scheduling and efficient office flow.

All new patients must be accompanied by a parent or legal guardian for their first visit.  All patients under the age of 18 must be accompanies by a parent or legal guardian to their visits.

Collins Pediatrics is committed to scheduling properly, respecting your time, and spending appropriate time properly diagnosing our patients. Please assist us in this endeavor by arriving on time or a bit early for your appointments. If you are running late, please call the office so that we can make the most appropriate accommodations.

After Office

Hours

Emergencies

If you have a true medical emergency, call 911 or proceed to your nearest emergency room.

Urgent Matters

If you have an urgent medical problem after normal business hours, call our office to speak to the physician on call. As your medical home, we value the opportunity to coordinate your care.

We are committed to providing 24/7 access to medical advice and care. When the office is closed, simply call the main number (504.832.8022) for recorded instructions on how to reach the physician on call.

The following web site provides excellent advice for after-hours issues: http://www.healthychildren.org/english/tips-tools/symptom-checker/Pages/default.aspx

Non-Urgent / Routine Matters

If you have a question or issue after hours that is non-emergent and non-urgent, please call us during normal office hours or call the office and choose the option to leave us a message that we will respond to once the office opens.

Policies

At Collins Pediatrics, we attempt to make great health care simple and easily accessible. Information on the following topics may be particularly useful to you and your family.

Use the links below to view our policies and procedures.

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