Hours & Policies

Daytime

Office Hours

MONDAY – THURSDAY

8:00AM – 5:00PM

FRIDAY

8:00AM – 4:00PM

SATURDAYS

We are open 9:00AM – 12:00PM (Metairie Road Office Only). Urgent sick visits AND well-visits may be scheduled. Appointments are made ahead of time by calling the office, OR by calling the Collins Pediatrics’ answering service at 504-832-8022, either Friday night or Saturday morning. Please leave a message with the on-call doctor to schedule your appointment.

CALL-IN HOURS

Children get sick at all hours of the day, so we ALWAYS want to be able to assist you in the care of your child. We have a registered nurse dedicated to answering most questions you may have during office hours. Please feel free to call at any time to leave a message for the phone nurse. You can expect a return phone call typically within 30 minutes. If you have a specific message for a provider, please let one of our administrative staff know and they will pass the message along. Providers return phone calls at lunch and after hours. You may also email any provider. Please allow 24 hours for an email response.

MAKING APPOINTMENTS

ALWAYS call before you bring your child to the office. We have a SAME-DAY SICK policy; therefore, we will schedule any acutely-ill child the same day which it is requested.

When making appointments for routine well visits, it is recommended that you schedule your next visit at the time you leave your current one. When scheduling routine physicals or annual child/teen well visits, please try to schedule at least 3 months in advance. We always want to be able to best accommodate you and your child.

After Office

Hours

EMERGENCIES

If you have a true medical emergency, call 911 or proceed to your nearest emergency room.

URGENT MATTERS

If you have an urgent medical problem after normal business hours, call our office to speak to the physician on call. As your medical home, we value the opportunity to coordinate your care.

We are committed to providing 24/7 access to medical advice and care. When the office is closed, simply call 504-832-8022 for recorded instructions on how to reach the physician on call.

The following web site provides excellent advice for after-hours issues: http://www.healthychildren.org/english/tips-tools/symptom-checker/Pages/default.aspx

NON-URGENT / ROUTINE MATTERS

If you have a question or issue after hours, that is non-emergent and non-urgent, please call us during normal office hours or call the office and choose the option to leave us a message that we will respond to once the office opens.

Policies

At Collins Pediatrics, we attempt to make great health care simple and easily accessible. Information on the following topics may be particularly useful to you and your family.

Use the links below to view our policies and procedures.

Tell us what you think!

We are constantly working to raise the bar on our services. If you have any questions or concerns about your experience, please contact our office to let us know.

Metairie

2017 Metairie Road
Metairie, LA 70005

Lakeview

7211 Regent St. Suite B
New Orleans, LA 70124

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